Alesta Limited Terms:

 Ordering Alesta Cleaning  services via telephone, e-mail, fax or website the client is agreeing to be bound by  Alesta Cleaning Terms and Conditions of Service.

Alesta Limited  reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.

The Client agrees not to pay money directly to any cleaner sent to the Client by the Contractor, as all money must be paid to the Contractor through the Contractors bank account, cheque or online banking.

The Client is charged on a monthly basis according to the client's request for number of cleaning hours and interval between visits. The Client will be notified by telephone or in writing which ever is appropriate, if there is any change in cleaner providing services to the Client.

The Client agrees not to directly employ or offer work to the cleaner of the Contractor, as this will be a direct breach of this agreement. If the client wish to employ a cleaner directly, the client must pay 500 pounds  fee to the Contractor.

The Client may cancel/skip a cleaning visit by giving at least 24 hours notice. Otherwise If not notified on time Alesta Cleaning will charge the full amount for the cleaning visit and no refund can be claimed.

In case of a complaint, Alesta  Cleaning requires to be notified within 2  hours after completion of the cleaning work. No claims will be entertained after the above time limit.